Refund and Cancellation Policy

1. General terms

This policy sets out the rules for refunding payments made for gayidvebi.ge (the "Platform", "we") Premium services. Our service is a B2B (business-to-business) platform.

2. One-time payment and refunds (No Refund)

Because payment for the system is made once (a one-time fee) and customers have every opportunity to see a detailed video/demo of the Platform before paying — which we send to them or show personally on an online call — amounts already paid are not refunded under any circumstances.

• The service is considered fully delivered as soon as the Premium features are activated.
• The customer is responsible for attending the demo call or reviewing the demo materials before making a payment.
• Stopping using the system or voluntarily giving up the service does not give grounds for a refund.

3. Exceptions

The only exception is a technical error in the payment system (for example, if your card was charged twice because of a single error). If this happens, please contact us within 48 hours of the transaction.

4. Submitting a request

A refund request for an overpayment caused by a technical error must be sent by email to: support@gayidvebi.ge. Please include in your email:

• your company name
• your email
• proof of payment (or the transaction date)