Platform feature
Returns that don't distort your numbers
Cancelled and returned orders stay visible but never inflate turnover.
Why your business needs Returns and cancelled orders
Key benefits and tangible results in day-to-day work
01
Excluded from analytics
Orders in a column marked as cancelled don't count in turnover or profit.
02
Refund noted
When you cancel, record whether you refunded the customer.
03
Your own return column
Create a “Returned” column and mark it as cancelled.
How Returns and cancelled orders works in practice
STEP 1
Move to cancelled
Drag the order to a cancelled or returned column.
STEP 2
Answer the refund question
The answer is saved on the order.
STEP 3
Trust your numbers
Analytics update automatically.
Related features
Frequently asked questions
Is the stock returned?
Yes. Moving an order to a cancelled column gives its stock back, and moving it out again takes the stock again.
Put Returns and cancelled orders to work in your shop today
Save hours of routine work every day and take your sales to the next level.
Get started now